The Best Estate Agent Guide is a website (www.bestestateagentguide.co.uk) that lists the top estate agency branches in the UK. It was compiled by the Property Academy – an organisation set up to improve business performance and service standards in the property industry – with the support of Rightmove, the UK’s leading property portal.
There are c. 15,000 estate agents in the country and Chilterns was awarded a ‘Shortlisted’ status in its size-band and region, putting it in the top 5% of sales and letting agents in the country.
In addition to this, Chilterns’ Thetford branch was announced as the fifth best sales and lettings agent in the country and awarded ‘Double Exceptional’ standard for sales and lettings agents nationally. Senior Manager of the Thetford branch, Andrew Overman, said “To make the ‘Top 100’ last year was an achievement and we were delighted to have made 35th place, to better that this year and finish 5th out of 26,000 estate agents in the country is exceptional and shows consistency, I’m extremely proud of my team”.
Over 3 billion data points were analysed by Rightmove, looking at factors including marketing, property views, enquiries and performance to ascertain the best performing agents. In addition, the Property Academy carried out 50,000 mystery shops to assess customer service levels.
This is the biggest assessment of the sector ever conducted and we are thrilled to have been recognised following such a rigorous examination.
Peter Knight, founder of the Property Academy, commented: “We set out to provide the home mover with a reliable resource to help identify the best estate agent in each area, whether someone is looking to sell or let a property. Only the best branches make it into the Best Estate Agent Guide and only the top 5% of estate agency brands have been recognised with an award.”
The Property Academy carries out one of the largest surveys of home movers and each year has responses from over 15,000 home sellers, buyers, landlords and tenants. The survey identifies what home movers feel are the most important aspects of an estate agent’s service. This insight is used to establish the criteria for the Best Estate Agent Guide – in other words, agents that are listed in the Best Estate Agent Guide have demonstrated that they deliver a performance and service that home movers truly value.
The Best Estate Agent Guide is supported by Rightmove, the largest property portal in the country, which means that the assessment includes over 90% of all estate agency branches in the country.
If you’re thinking about selling or letting a property then please get in touch – we will be very pleased to provide you with our advice and you can be confident that you’re dealing with one of the very best estate agents in your area.